At kafsab.online, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Returns
You have [X] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please provide a receipt or proof of purchase when initiating a return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within [X] days. The refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Customer Service Email/Phone] for further instructions.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (defective or incorrect item). Shipping costs are non-refundable.
5. Non-Returnable Items
Certain items are exempt from being returned, such as:
Downloadable software or digital products
Perishable goods (e.g., food, flowers)
Personalized or custom-made items
Health and hygiene products (e.g., cosmetics, underwear)